Returns General Policy

Here at Becki Owens Living, we hand pick each and every item to ensure you’ll love it in your home as much as we do but every once in a while, a return is necessary.

Customers are responsible for return shipping costs, which we will take out of your original order refund. Refunds will be made to the original method of payment, minus shipping and handling costs and a 15% restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective, or incorrect. If you’re sure you need to return your item, keep reading.

ITEMS ELIGIBLE FOR RETURN:

  • Décor
  • Rugs
  • Mid-size furniture: side tables, poufs, ottomans, and other items under 30 pounds
  • Plug-in Lighting

ITEMS INELIGIBLE FOR RETURN:

(THIS EXCLUDES PRODUCTS THAT ARE DAMAGED UPON ARRIVAL)

  • Custom or made-to-order items, including art and furniture 
  • Large furniture: dining tables, armchairs, sofas, cabinets, sideboards, beds, and any other items over 30 pounds
  • Bedding, towels, and bath products (for sanitary reasons)
  • Hardwired lighting 
  • Final sale items
  • Items damaged through normal wear such as sun exposure, humidity, or other natural factors   

Requirements to Return an Item:

  • Item has been delivered within the last 30 days
  • You must reach out to us before you make your return to obtain a Return Authorization Form. Any returns received without return authorization will be returned to the sender
  • Product must be unused and in its original packaging, including all original packaging material, factory information, and paperwork. NOTE: Please do not write on or put any markings on the outside of packaging. Packages that contain and writing or markings on outside of packaging will not be eligible for a refund
  • The item must be packaged exactly as it was shipped. Any variation in the repackaging could cause the item to be damaged in transit, making the return invalid 
  • Item is unused and uninstalled
How to Initiate a Return

OPTION 1. Reach out to us via email and we’ll send you a return authorization form and a shipping label.

STEPS:

  1. Reach out to us at hello@beckiowensliving.com
  2. Print and fill out the Return Authorization Form and include this in your return
  3. Print the pre-paid shipping label we send you
  4. Attach it to the package and take your return to a drop-off location

OPTION 2. Return your item via your own preferred carrier.

STEPS:

  1. Reach out to us at hello@beckiowensliving.com to obtain a return authorization number
  2. Pack items in original packaging and return to:
    Becki Owens Living
    c/o Returns Department 
    1525 W 2960 S 
    Logan, UT 84321
  3. Be sure to include the provided Return Authorization Form in the package

REMEMBER:

Return items at your own risk. You must ensure the item is packaged exactly as you received it to avoid damages during shipping. We are not liable for damage caused by inadequate re-packaging or if the item is lost during the return process. Items that are damaged when we receive them will only be eligible for a 50% refund.

Please allow three to five business days from the time we receive your return to conduct a quality control review and issue your refund. You will be notified via email once your refund has been issued. Please allow five to seven business days after the return has been processed for the refund to post back to your account.

Damaged Product

Receiving damaged or defective product is rare, but it can happen. Please fully inspect your furniture at the time of delivery. During inspection if you notice any damages on your order, please reject your package with the delivery specialist before they leave your home. This allows us to easily get a replacement to you and file a claim with the shipping carrier. This protects you! If you have accepted your order and notice any damages or defects after delivery inspection, please notify our customer experience team within 48 hours. Any notifications or claims outside of this return window will be denied.

Once again, if your order arrives damaged DO NOT accept or sign for your package. Please reject the package, notify us within 48 hours, and we will work with the carrier to get a replacement out to you.

Furniture that is refused for any reason besides damages or defects will be issued store credit for the cost of the item minus shipping and handling charges and a 15% restocking fee.

Send any damage claims to: hello@beckiowensliving.com

Extended Holiday Return Window

Orders placed during our holiday period qualify for our extended holiday return window and may be returned within 45 days of delivery. Our holiday return window starts Thanksgiving Day and will run through New Year’s Day. Any purchases made before Thanksgiving Day and after New Year’s Day will not qualify for the extended holiday return window and will fall under our usual 30 day return policy.

Lighting Specifics

We cannot process a claim or issue a return on lighting that has been installed. Installed lighting includes any lighting besides a table or floor lamp.

Furniture Specifics

If a defect is discovered in your new furniture item or delivery is refused, please contact our customer experience team within 48 hours and we will replace the defective item or schedule a service technician to repair the issue at no cost to you.

Furniture that is refused for any other reason will be refunded store credit for the full price of the item minus shipping and handling fees, a 15% restocking fee, and any return shipping fees.

Sale Item Specifics

We do not accept returns and exchanges, except for manufacturing defects, on any sale or clearance items. All Sale items are marked on the website with a “sale” tag.

Cancellation Policy

Unfortunately, once an order has been placed, we are unable to cancel orders. If you have any further questions, please contact our customer service team at hello@beckiowensliving.com

Shipping General Policy

Most of our medium to large furniture and décor items will be delivered by a third-party service provider. Shipping times will vary, but in-stock items usually ship within three to four weeks of order receipt and custom pieces usually ship within eight to ten weeks, unless otherwise specified. The actual shipping time for each piece varies and can be found on the product page, transit time is usually seven to 10 business days.

During the holidays, shipping and processing lead times may be longer than normal. Please note, the shipping expectations listed on each product page may not include extended holiday shipping time frames.

Due to fluctuating stock levels as a result of COVID-19, we are seeing lead times anywhere from 1 week to 4+ months. Delivery delays and policies may differ state-to-state and even on a county-by-county basis. We understand receiving your products on time is important to you and we are doing our best to ensure you receive your order within a reasonable time frame.

Remember, larger items, such as furniture, artwork, lighting, and rugs, have a longer lead time than smaller décor pieces. So, please double-check each product page for anticipated shipping timeframes, backorder dates, and custom-piece lead times.

If you have any shipping questions, we encourage you to email our team at hello@beckiowensliving.com

Shipping Details

We know when you purchase from Becki Owens Living you’re picking timeless pieces that you will enjoy for years to come. To ensure the safe delivery of your product, most orders will require a signature at delivery. As you’ve made an investment for your home, we’re investing in you to ensure the safe delivery of your order. You must be 18 years or older to sign for packages.

Furniture Specifics

Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, most pieces ship within 3-4 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. Once ready to be delivered, a carrier representative will reach out to you directly to schedule a time that works for you to deliver your piece. 

The carrier representative will bring your order to your home and require a signature. It is your responsibility to inspect all items before signing or allowing the driver to leave. The delivery agent is not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.

Should you discover any damage after the delivery has been accepted without notating on the bill of landing, we will not be able to file a damage claim. We will take responsibility for any defective or damaged products if it is determined to be a manufacturing issue. Please notify us within 48 hours if there appears to be a manufacturing issue.

If you have any shipping questions, please call our Customer Experience team at (866) 405-1414 or email us at hello@beckiowensliving.com

Pillows, Textiles, and Décor Specifics

Information on product-specific lead times and shipping can be found in each individual product description. Carrier tracking information and shipping updates will be provided regularly once shipped. Transit times vary depending on product and location but once shipped, you should expect your order within two to seven business days.

Artwork Specifics

All of our artwork is custom, made-to-order and will take six to eight weeks for delivery, unless otherwise specified on the product page. Because all pieces are made-to-order, all artwork sales are final.

Rug Specifics

Most of our rugs ship within three to four weeks from the date your order is received and are delivered within a week after that.

Lighting Specifics

Most lighting items ship within two to three weeks from the date your order is received and are delivered within a week after that.

Backordered Item Specifics

Shipping times and stock updates are kept up to date by a dedicated team committed to making your shopping experience with Becki Owens Living as smooth as possible, but they are still estimates. Shipping timelines and production delays may occur and, when they do, our team will notify you of any changes as soon as possible.

Damaged Product

If your order arrives damaged DO NOT accept or sign for your package. Please reject the package, notify us within 48 hours, and we will work with the carrier to get a replacement out to you.